FAQ

When we started this project, we were quickly convinced by the impact that our product would have on society. Particularly on the relations between the African Diasporas (at first, then worldwide) spread around the world and their families and friends back home. Dhoola is an entirely African solution, (entirely Cameroonian) which brings a considerable added value to its users. For all these reasons, an African name was obvious to us. Dhoola users, happy with the services provided by the application, all have a smile on their lips. The word smile sums up very well the advantages of being a Dhoola user.

At Dhoola we are convinced that supporting your loved ones is not only about sending them money. Supporting them is above all having access to available services, but above all having the guarantee that the money sent contributes exclusively and without intermediary to the financing of the services your loved ones need.

Dhoola is a mobile application that allows its diaspora users not to send money to their families but rather:

• buy/pay directly for services offered by providers
• and/or send money directly to a provider (in the form of a voucher)
• the payment is made electronically: once the service is completed, the provider receives the money via his mobile money.

For all residents of the €uro zone, Dhoola makes it possible to pay directly and securely for the services of providers of your choice based in Africa, so that your relatives can benefit from their services.

We put a special emphasis on an easy and intuitive use of the application. Dhoola creates a transaction including:

• a provider (who has registered his services and packages on the platform)
• a payer (who will take care of the provider’s invoice)
• a receiver (who will benefit from the provider’s services)

When creating the transaction the user must:

• choose the services and/or packages of a provider and/or define the amount of the voucher for the provider
• define his role in the transaction (payer or receiver)
• according to his role define among his Dhoola contacts who will be the payer or receiver

Once all the roles are assigned the secure payment can be triggered. It will only be completed when the beneficiary of the service and the provider, after having been informed by notification, get in touch.Please contact us for more information. (E-Mail info@dhoola.app / www.dhoola.app )

Dhoola has the particularity that its users can have different profiles. There are members of the Diaspora (who pay the bills), beneficiaries of the services and providers who sell their services. We wanted to bring to the market a product that has benefits for all its users, regardless of their profile on the platform. Regardless of your profile on Dhoola, your benefits are unequivocal.For family members (Receiver):

• Financial support for the services intended for them
• No need to cash the money sent (No Cash)
• No risk of losing the money sent

For the providers :

• Guarantee of payment of their services
• Electronic payments therefore facilitated and secured
• Opening of their market to the different Diasporas in the world* (* at the beginning of the €uro zone)

For the nationals of the Diaspora :

• Possibility to choose the service provider
• Transparency on the cost of services
• Transparency on the use of sent funds
• A precise added value to your money transfers to your country of origin

We use and develop state of the art technology to achieve value-added money transfer while lowering transfer costs.The security of your funds is our top concern. Thanks to innovative technologies such as Blockchain, we guarantee a safe and fast transfer of your funds to the providers you have chosen.In order to comply with the regulations in force concerning the transfer of funds, it is important for us and for our users to know who uses Dhoola. For this purpose an identity check (fully automated) will be performed by our partners. An identification of the senders and receivers of money is a European regulation which increases the security of money transfers and which we particularly care about and respect to the letter.

During our launch phase, access and use of Dhoola’s services will be completely free for our providers. For the members of the Diaspora who pay the bills of the providers, the cost of the transaction is between 3 € and 5 € depending on the amount transferred. Detailed pricing is available on our website.

We have the vocation to cover very quickly all the major cities of Cameroon. To this end, our sales teams are on the ground to meet service providers to register them on the platform. The registration is accompanied by a quick training (max. 1H) to explain how Dhoola works and especially what are the advantages and possibilities. Once the verification of your identity documents (CNI) and the nature of your business (extract from the trade register) is completed (usually after 24 hours), your services are immediately accessible on the platform.